Privacy Policy
Last Updated: August 15, 2026
Solutions Portal respects the privacy of its customers, website visitors, and application users. We are committed to protecting personal data and processing it in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law.
1. Scope of This Policy
This policy explains how we collect, use, store, protect, and disclose personal data when you use the Solutions Portal website, mobile application, service request forms, or communication channels.
2. Personal Data We Collect
We may collect information provided by users, including:
Full name and company name.
Mobile number and email address.
Nationality and country of residence when required for a service.
Account and login information.
Details of requested services and submitted applications.
Images, documents, and PDF files uploaded by users.
Messages, notes, and customer-support communications.
Device information, notification tokens, and technical data necessary to operate the website or application.
Other information voluntarily provided to complete a requested service.
We seek to collect only the data necessary to provide our services. Mandatory and optional fields will be identified in our forms whenever possible.
3. How We Use Personal Data
We may use personal data to:
Create and manage customer accounts.
Receive, process, and track service requests.
Communicate with customers regarding their requests.
Display request status and update history.
Request additional information or documents.
Send notifications relating to requests and services.
Provide customer support and respond to inquiries or complaints.
Improve our website, application, and services.
Protect accounts and prevent unauthorized use.
Comply with legal and regulatory requirements.
We will not process personal data in a manner inconsistent with the purpose for which it was collected unless the user provides consent or such processing is otherwise permitted by applicable law.
4. Sharing Personal Data
We do not sell or rent personal data. We may share necessary information with:
Authorized employees and specialists responsible for processing requests.
Hosting, storage, notification, and technical-service providers.
Government authorities or other entities involved in providing the requested service, based on the customer’s request or applicable legal requirements.
External communication providers, such as WhatsApp and email services, when users choose to use these channels.
Competent authorities when required by law or an official request.
We seek to limit disclosure to the information necessary for the specified purpose.
5. Uploaded Files and Documents
Users may upload images, documents, and PDF files to complete service requests. These files are used only for processing the relevant request.
Users must not upload files they are not authorized to use or documents containing another person’s personal data without appropriate permission or another valid legal basis.
6. Data Retention
We retain personal data only for as long as necessary to provide services, meet legal and contractual obligations, resolve disputes, and process claims.
When the purpose for retaining the information ends, the data will be securely deleted or destroyed unless applicable law requires a longer retention period.
7. Data Security
We apply appropriate organizational and technical measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. However, no electronic transmission or storage method can guarantee absolute security.
Users are responsible for keeping their login credentials confidential and notifying us if they suspect unauthorized use of their accounts.
8. Your Data Protection Rights
Subject to applicable laws and regulations, users may have the right to:
Be informed of the legal basis and purpose for collecting their personal data.
Access the personal data held about them.
Request a clear and readable copy of their personal data.
Request correction, completion, or updating of their personal data.
Request destruction or deletion of their personal data where legally permitted.
Withdraw consent where processing is based on consent, unless another lawful basis permits continued processing.
We may request identity verification before processing a request relating to personal data.
9. Account Deletion
Users may request deletion of their accounts and associated personal data through the account-deletion option provided in the application, when available, or through the account-deletion page on our website.
Some information may be retained when required by law, necessary to complete an active request, resolve a claim, prevent fraud, or meet regulatory obligations.
10. Third-Party Services and Links
Our website and application may contain links to or integrations with external services, including WhatsApp, government platforms, and technical-service providers.
Use of these services is governed by their respective privacy policies. Solutions Portal is not responsible for the privacy practices of external websites or services.
11. Cookies
Our website may use cookies and similar technologies to operate pages, remember preferences, measure performance, and improve the user experience.
Users can control cookies through their browser settings. Disabling certain cookies may affect the operation of some website features.
12. Children’s Privacy
Our services are intended for businesses, establishments, and adults. We do not knowingly collect personal data from children below the applicable legal age. If such data is identified, we will take appropriate steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy when our services or applicable requirements change. The updated version will be published on this page, and the “Last Updated” date will be revised accordingly.
14. Contact Us
For questions about this Privacy Policy or requests relating to personal data, please contact:
Solutions Portal
Jeddah, Kingdom of Saudi Arabia
Email: info@solutionsportal.net
Website: https://solutionsportal.net/